At Nexusgalleria.com, we are committed to providing a seamless and reliable shopping experience. Please review our UK shipping policy to understand how we process and deliver your orders within the United Kingdom.

1. Shipping Locations

We currently offer shipping within the United Kingdom.
At this time, we do not ship internationally. However, we are working toward expanding our delivery coverage in the future.

2. Order Processing Time

Orders are typically processed within 1–2 business days from the time your order is placed. Orders made on weekends or UK public holidays will be processed on the following business day.

Once your order has been placed successfully, you will receive:

• An order confirmation email, and

• A dispatch notification with tracking information once your order has shipped.

3. Shipping Methods & Estimated Delivery Time

We use trusted UK delivery services (such as Royal Mail, Hermes, or DPD) depending on your delivery location and the size/weight of your order.

Estimated delivery times after dispatch:

• Standard Delivery: 3–5 business days

• Express Delivery: 1–2 business days (if selected at checkout)

Please note that delivery times may be affected by factors outside our control, such as courier delays, weather disruptions, or national holidays.

4. Shipping Charges

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping fee will be clearly shown at checkout before you confirm your order.

We occasionally offer free shipping promotions. Please subscribe to our newsletter or check our homepage for current offers.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.
You can use this number to track your order on the courier’s website.

6. Shipping Restrictions

• We are unable to deliver to P.O. Boxes or BFPO addresses.

• Please ensure all delivery details entered at checkout are accurate and complete. Nexusgalleria.com is not liable for delays or delivery failures resulting from incorrect or incomplete shipping information.

7. Damaged or Lost Shipments

If your order arrives damaged or is missing, please contact us within 7 days of delivery at contact@nexusgalleria.com, providing your order number and photographic evidence (if applicable).

We will work promptly to resolve the issue—this may include issuing a replacement or refund in accordance with our Returns Policy and your legal rights.

8. Returns and Exchanges

For information on how to return or exchange an item, please refer to our Returns and Refund Policy.

9. Customer Support

If you have questions regarding your order or need further assistance, please contact our support team:

• Email: contact@nexusgalleria.com

• Phone: +44 745 051 8808

• Address: Nexus Galleria, 70a Northcote St, Stockton-On-Tees, TS183JB